I love new technologies that allow me communicate with others more freely and quickly. I'll be at the Faz Restaurant lounge in Pleasanton, California on Wednesday, March 7 between five and seven.
But as a business owner, I try to remember customers want to work with someone they can relate to, not just buy from.
"And then, out of that silence, came thousands of voices."Malala recovers after receiving treatment at Queen Elizabeth Hospital in Birmingham on October 19, 2012.
Two years ago, the 17-year-old was shot in the head by the Taliban for her efforts to promote education for girls in Pakistan.Since then, after recovering from surgery, she has taken her campaign to the world stage.What can you learn from an in-person meeting that you can’t from a virtual one? Many of my clients work in cubes and can’t have private telephone conversations with me or anyone else. But the style and color were bold, “spring-y” and made me smile. We host consultant coffees and invite a handful of independent consultants to our office in order to better understand the nuances of each professional in a relaxed setting.This means that when I talk to them on the phone, I might not get to hear the most important information they can share: the unique team dynamics or executive’s personality quirks that would make or break our ability to match an expert consultant. Most business conversations are focused on solving a problem quickly and efficiently, while business relationships are built when people take the time to share and learn more about each other. Who knew my knock-off handbag would be such a great conversation starter and deliver such a strong personal statement? We need to know what on the resume that makes each person unique.Malala receives a trophy from Yemeni civil rights activist Tawakkol Karman after being honored with the International Children's Peace Prize in The Hague, Netherlands, in September 2013.
Karman was one of the Nobel Peace Prize winners in 2011.
Over sushi or a latte or a walk around the block, my clients can let me know more -- with more color -- than they can over the telephone or in an email. That happens more naturally in person than over the phone or in an email. Small talk about a favorite team, passion for pecan pie, parenting challenges, and the other bits and pieces that make us unique and interesting. In their eyes and in their body language, we can see confidence, empathy, fear, friendliness or sincerity. I find out so much when I visit one of my clients in their office.
That ability to “read” a candidate beyond their keywords is a huge competitive advantage for us. Is the lobby bright and inviting with recent accolades proudly displayed? Is there free juice and healthy snacks in the cafeteria?
The environment speaks volumes and may factor into your business proposal or plan.
By understanding company dynamics, we can communicate more effectively to meet their needs.
When the daily avalanche of emails and voice messages gets overwhelming, it’s so tempting to retreat to my office and start typing replies and returning phone calls. No matter what industry we’re in, we’re all in the people business.